Subject: Tech Support Candidate - Gaurav Saxena
From: Gaurav Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 15:38:42 -0400

| | Tech Support Test

Name | Gaurav Saxena
E-mail | [email-masked]
Phone Number | (91) 9643904624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Niida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact | Process associate | June 2019 | 9500
Previous Employer 2 | Fairfield by Marriott | Food and beverage service associate | June 2019 | May 2020

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Refresh the page,  we have to make sure Java script is enabled,  we have to clear cach and cookies,  we have to make sure web browser is up-to-date,  restart your web browser and last we have to try different web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to open the Bluetooth option in the phone and connect the Bluetooth speaker to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

In my view the agents have to solve customer queries via email, calls or chats.
In technical support job the agent should have proper knowledge of the process.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |