Subject: Tech Support Candidate - Saurav Singh
From: Saurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 11:26:04 -0400

| | Tech Support Test

Name | Saurav Singh
E-mail | [email-masked]
Phone Number | (+91) 7061111863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka sec-21
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the internet connection.
2.Refresh the page.
3.Enable cookies.
4.Clear cache.
5.Update web browser, if not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON mobile Bluetooth.
2.Turn ON the speakers Bluetooth.
3.Search Bluetooth name of the speaker in the mobile phone.
4.Connect speaker to the phone.

What according to you makes you a good candidate for customer service or technical support job?

1.Technical knowledge of the audio devices like speakers, headphones and the latest electronics gadgets.

2.Familiar to the features of these devices.

3.Ability to understand the different gadgets easily.

4.Capable of solving people's queries.

5.Advising skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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