Subject: Tech Support Candidate - Aditya Gupta
From: Aditya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 05:59:05 -0400

| | Tech Support Test

Name | Aditya Gupta
E-mail | [email-masked]
Phone Number | (+91) 9891234455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Knitric Infotech | TSE | 9th June 2021 | 44,000
Previous Employer 2 | Break Logic | TSE | 30th Oct 2018 | 30,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the web address for typos.
I will refresh the page again.
I will check the status of my internet in the computer.
I will try different browser to open that website or i try to restart the same browser and try opening it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Press the Bluetooth sign button and hold it for few seconds to get appear on mobile Bluetooth searches.
Once it appears on mobile Bluetooth searches, need to select that name from that list and we can pair it with the mobile. Once it connected, the Bluetooth sign will appear on the top of the mobile screen.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener
I am always motivated while taking calls.
I always try my best to address the exact problem that my client is facing.
I provide my deepest heart feeling towards our clients that their problem will be resolved and it will our responsibility to get this done.
I always try to make an healthy conversation with the customers so that they also feel the same when they call us again and it will shows a sign of relation building that can helps us to gain more happy customers .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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