Subject: English Language Test - Arabella Alcantara
From: Arabella Alcantara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 03:53:20 -0400

| | Foreign Language Screening Test

Name | Arabella Alcantara    /  (+63) 9174718284    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

It is with great regret that I received your complaint regarding the delay of your order.

There was a problem regarding the address that you have given us.
Kindly change it with the right address so we can change it in our system.

Expect delivery of your parcel once the change has been done.

Thanks again for your order. If you have any questions, please don't
hesitate to contact me.

Regards,
Arabella A.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I am sorry for the bad experience, first may I request a picture of the item that was sent, second you need to request a return/refund on our store so I can process the return.

Thank you for your order, we appreciate you reaching out. Have a great day.

Regards,
Arabella A.

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