Subject: Tech Support Candidate - Ajit Yadav
From: Ajit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 23:36:21 -0400

| | Tech Support Test

Name | Ajit Yadav
E-mail | [email-masked]
Phone Number | (201301) 8169419096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 59
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | DL2 | Working | 15000
Previous Employer 1 | Taksys | DL1 | 2018 | 12000
Previous Employer 2 | RR shiping | Service desk | 2017 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check what error showing
Check lan cable connect or not
Second check proxy server
And third we will check this issue comming only one user Or many user

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile bluetooth and turn on bluetooth then showing bluetooth speaker name then click on
What according to you makes you a good candidate for customer service or technical support job? | Resolve problems
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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