Subject: Daily performance summary for LiveSalesman team for Sep 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 1 | 30 | 2 | 33
Maryam Harthy | 0 | 14 | 0 | 1 | 15
Khaled Sufian | 0 | 1 | 12 | 4 | 17
Hasan Nour | 0 | 0 | 1 | 0 | 1
Saleh Ahmed | 0 | 0 | 20 | 17 | 37
Asma Salem | 0 | 7 | 18 | 0 | 25
Mohammed Ali | 2 | 0 | 0 | 0 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 21 | 3 | 24
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 19 | 0 | 19
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 44 | 2 | 46
Mohd Iqbal | 0 | 0 | 26 | 8 | 34
RAMI KASSAM | 0 | 0 | 48 | 5 | 53
Syed Ataullah | 0 | 0 | 48 | 0 | 48
Yahkoob Erachat | 0 | 0 | 2 | 1 | 3
Limia Alqarny | 0 | 0 | 0 | 2 | 2
Mohammed Abdulwahed | 0 | 0 | 1 | 0 | 1
Grand Total | 2 | 23 | 290 | 45 | 360

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 18
| Delivery Related | (blank) | 1
| | Damage during delivery | 2
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 87
| | Partial Delivery | 4
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 4
| | Product issue | 1
| | Refund for Other reason | 2
| | Return Request Initiation | 3
Customer Services Total | | | 148
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 2
No Answer Total | | | 4
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 2
| | Store Availability | 1
| | Store Location | 1
| | Using Shukran Points | 2
| | Website/App Issues | 2
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Pricing | 2
| | Product Specification | 32
PreSales Total | | | 45
Grand Total | | | 197

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 3 | 4 | 3 | 5 | 4 | 6 | 25
Mohd Iqbal | 7 | 5 | 2 | 0 | 3 | 6 | 23
Saleh Ahmed | 19 | 3 | 1 | 4 | 1 | 3 | 31
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 4 | 5
Malek Hosan | 0 | 2 | 1 | 2 | 0 | 1 | 6
RAMI KASSAM | 7 | 9 | 1 | 1 | 0 | 1 | 19
Javed Aslam | 3 | 3 | 0 | 0 | 0 | 1 | 7
Abdulmajeed Alanzy | 2 | 0 | 0 | 1 | 1 | 0 | 4
Mohammed Abdulwahed | 1 | 1 | 1 | 1 | 0 | 0 | 4
Hassan Saeed | 2 | 2 | 0 | 0 | 0 | 0 | 4
samah Alharby | 1 | 1 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Limia Alqarny | 2 | 0 | 0 | 0 | 0 | 0 | 2
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 50 | 30 | 9 | 14 | 10 | 22 | 135

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 1 | 1 | 0 | 3 | 5
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 3 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 2 | 0 | 1 | 1 | 0 | 2 | 6
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 1 | 2
Saleh Ahmed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Limia Alqarny | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 10 | 0 | 2 | 3 | 2 | 12 | 29

Please feel free to reach out for any further clarifications.