Subject: Daily performance summary for LiveSalesman team for Sep 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 10 | 27 | 0 | 3 | 40
Waseem Ahemad . Khan | 0 | 4 | 13 | 0 | 1 | 18
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 11 | 0 | 9 | 0 | 24 | 44
Ankit Kumar | 2 | 3 | 25 | 0 | 0 | 30
Abu Sufian | 0 | 12 | 28 | 0 | 0 | 40
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1
Mohammad Faizan | 0 | 5 | 69 | 0 | 0 | 74
Rashid Rashoud | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 1
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 36 | 172 | 0 | 29 | 250

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 14
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 62
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return Request Initiation | 4
Customer Services Total | | | 107
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 11
PreSales | Other Enquiry | Offers | 2
| | Store Availability | 6
| | Store Location | 2
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 4
| | Return Policy | 1
| Product Related | Combo | 1
| | Pricing | 5
| | Product Specification | 67
PreSales Total | | | 92
Grand Total | | | 211

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 13 | 0 | 0 | 1 | 0 | 1 | 15
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 1 | 2 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 3 | 0 | 2 | 0 | 1 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 10 | 4 | 0 | 2 | 0 | 2 | 18
Ankit Kumar | 7 | 3 | 2 | 2 | 2 | 1 | 17
Jok Kuol | 3 | 2 | 1 | 0 | 1 | 1 | 8
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 1 | 0 | 0 | 7
Mohammad Faizan | 6 | 1 | 0 | 1 | 0 | 0 | 8
Yahkoob Erachat | 2 | 2 | 2 | 0 | 0 | 0 | 6
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Rashid Rashoud | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 37 | 12 | 5 | 6 | 3 | 5 | 68

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 13 | 2 | 1 | 0 | 0 | 1 | 17
Yahkoob Erachat | 0 | 1 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 3 | 1 | 1 | 0 | 1 | 22

Please feel free to reach out for any further clarifications.