Subject: Tech Support Candidate - DAMAN SHARMA
From: DAMAN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 06:01:57 -0400

| | Tech Support Test

Name | DAMAN SHARMA
E-mail | [email-masked]
Phone Number | (302029) 8385047981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur City
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extern labs | Tech support | Part time |
Previous Employer 1 | HOC events | Manager | June 2021 |
Previous Employer 2 | DPS | Computer lab head | Dec 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address. If it is correct then,
2. Check the network connection. If it is working normally,
3. Contact the website owner
4. If there is any issue wait for a while then again open it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the blutooth option.
3. Turn on blutooth from both sides.
4. A list of available device will appear.
5. Now tape on the your blutooth device name and connect with it.

What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude in addition to my academic qualification, like I am soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |