Subject: Re: CS performance Steerco data required
From: Deeksha Dadu <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, Ankit Arora <[email-masked]>
Date: Sun, 5 Sep 2021 08:17:43 +0000

Hi Murtaza,

I will get this day arranged asap. Should be able to send it by tomorrow or latest by Tuesday. Will that be ok?

Thanks

Regards,
Deeksha

Sent from my iPhone

On 5 Sep 2021, at 13:38, Raneem Alqutub <[email-masked]> wrote:

Dear Murtaza,

I have already shared the requested data as agreed to be on monthly basis.

Regards,
Raneem AlQutub
Senior Operation Support Center Associate
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799310226
E: [email-masked]
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Sunday, September 5, 2021 11:04 AM
To: [email-masked]; Deeksha Dadu; Ashish Dabral; Raneem Alqutub
Cc: Ankit Arora
Subject: CS performance Steerco data required
Importance: High

Hi Team

Request you to share the data ASAP for the below, the order count is shared on the same email  :-

UAE
Volume
Interaction to Order Ratio
Call to Order Ratio
Email to Order ratio
Chat to Order ratio
Calls SLA %
Calls
Abandon %
Average response time
Average Handling time
NPS post checkout
NPS post delivery
Call (sec)
Email
Chat (sec)
Target
-
-
-
-
-
80%
10%
30
24h
30
240
50
50
Aug ’21
Avg. L3M
YTD Aug’21

UAE
Count
Aug ’21
15216
Avg. L3M (May’21 to July’21 )
16942
YTD Aug ’21 (July 2021 to Aug 2021)
31267

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

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