Subject: RE: CS performance Steerco data required
From: Raneem Alqutub <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Ankit Arora <[email-masked]>
Date: Sun, 5 Sep 2021 08:08:16 +0000

Dear Murtaza,

I have already shared the requested data as agreed to be on monthly basis.

Regards,
Raneem AlQutub
Senior Operation Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799310226

E: [email-masked]

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Sunday, September 5, 2021 11:04 AM
To: [email-masked]; Deeksha Dadu; Ashish Dabral; Raneem Alqutub
Cc: Ankit Arora
Subject: CS performance Steerco data required
Importance: High

Hi Team

Request you to share the data ASAP for the below, the order count is shared on the same email  :-

UAE

Volume

Interaction to Order Ratio

Call to Order Ratio

Email to Order ratio

Chat to Order ratio

Calls SLA %

Calls
Abandon %

Average response time

Average Handling time

NPS post checkout

NPS post delivery

Call (sec)

Email

Chat (sec)

Target

-

-

-

-

-

80%

10%

30

24h

30

240

50

50

Aug '21

Avg. L3M

YTD Aug'21

UAE

Count

Aug '21

15216

Avg. L3M (May'21 to July'21 )

16942

YTD Aug '21 (July 2021 to Aug 2021)

31267

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Subject: Requested calls data - August 2021
From: Raneem Alqutub <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Sameer Sadiq <[email-masked]>, Ankit Arora <[email-masked]>
Date: Sat, 4 Sep 2021 13:49:36 +0000

Dear Murtaza,

Kindly find attached requested monthly data, FYKR.

Regards,
Raneem AlQutub
Senior Operation Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799310226

E: [email-masked]

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]