Subject: Tech Support Candidate - Sangeet Shankar Kumar
From: Sangeet Shankar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 02:21:18 -0400

| | Tech Support Test

Name | Sangeet Shankar Kumar
E-mail | [email-masked]
Phone Number | (91) 9719688098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd | EUS | NA | 20000
Previous Employer 1 | progressive Infotech | Technical Support | June 30 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

May be internet issue or proxy issue
some cookies issue
browser update issue
Some java Error also

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.power On the Bluetooth for both end
2.start paring both bluetooth with device name
3.Then connect it

What according to you makes you a good candidate for customer service or technical support job? | Interaction and politness and good technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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