Subject: Tech Support Candidate - Sumit Rathore
From: Sumit Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 02:08:20 -0400

| | Tech Support Test

Name | Sumit Rathore
E-mail | [email-masked]
Phone Number | (8765) 432999
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akona Engineering Pvt Ltd | Hr | Currently | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we can check our internet connection, if internet is working then it is open easily.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth speaker.
On Bluetooth in our mobile devices and searching Bluetooth speaker, then pair it from our mobile.

What according to you makes you a good candidate for customer service or technical support job? | As per company policy.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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