Subject: Tech Support Candidate - Rakesh Mehra
From: Rakesh Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 01:28:42 -0400

| | Tech Support Test

Name | Rakesh Mehra
E-mail | [email-masked]
Phone Number | (91) 9717327899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi , vasant kunj
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DTEA SCHOOL LAXMI BAI NAGAR | PEON | 36 month | 21000
Previous Employer 1 | SM EXPRESS | DATA ENTRY | 2years | 15600
Previous Employer 2 | FURNITURE VENTURE | DATA ENTRY AND FIELD INCHARGE | 1 | 12000

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To open a  website to check that internet is coming properly or not is not coming we have to check where or if the internet wire is ok then I have to reboot the router then. After the router reset if internet not coming we have to change setting Hindi system troubleshoot internet not come then we have to change the port of the system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I want to connect bluetooth to PHONE I have to open Bluetooth speaker and see the name of the Bluetooth then I have open my phone Bluetooth and connect to the bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | Any company want good person who is capable to to handle the customers and and solve their problems without any saying bad words there are many type of customer they have  different behaviours we have to solve their problems and satisfy them with our work
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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