Subject: Tech Support Candidate - Vishnu Kumar
From: Vishnu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 00:29:35 -0400

| | Tech Support Test

Name | Vishnu Kumar
E-mail | [email-masked]
Phone Number | (91) 8476813238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida  sec 82
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture indida pvt ltd | CCE | 5 march | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, check your computer on the internet, then look at the line cavel, there is no problem in this.
Sometimes there is a problem in the setting even in the browser, we will also check it, especially the internet explorer.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Mobile Bluetooth and search the Other device and select the one device
What according to you makes you a good candidate for customer service or technical support job? | We will have technical skills only then we will be able to help the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |