Subject: Daily performance summary for LiveSalesman team for Sep 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 5 | 13 | 1 | 19
Abdulmajeed Alanzy | 0 | 0 | 17 | 3 | 20
Mohammed Ali | 2 | 0 | 0 | 0 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 14 | 10 | 3 | 27
Mohd Iqbal | 0 | 1 | 30 | 3 | 34
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 13 | 5 | 18
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 5 | 5 | 3 | 13
RAMI KASSAM | 0 | 0 | 40 | 10 | 50
Saleh Ahmed | 0 | 0 | 17 | 2 | 19
Syed Ataullah | 0 | 0 | 44 | 1 | 45
samah Alharby | 0 | 0 | 0 | 2 | 2
Khaled Sufian | 0 | 3 | 0 | 0 | 3
Hassan Saeed | 0 | 1 | 4 | 0 | 5
Grand Total | 4 | 29 | 193 | 33 | 259

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 11
| Delivery Related | (blank) | 6
| | Day of Delivery - Status | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 84
| | Missing items\parts | 2
| | Partial Delivery | 2
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 21
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 4
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 149
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Promo Code | 1
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Time | 2
| Product Related | Product Specification | 21
PreSales Total | | | 31
Grand Total | | | 183

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 7 | 3 | 5 | 7 | 2 | 9 | 33
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 4 | 5
Saleh Ahmed | 5 | 0 | 0 | 2 | 1 | 2 | 10
Mohd Iqbal | 5 | 3 | 0 | 1 | 3 | 4 | 16
Malek Hosan | 0 | 3 | 1 | 1 | 1 | 1 | 7
RAMI KASSAM | 7 | 8 | 2 | 1 | 0 | 1 | 19
Javed Aslam | 6 | 2 | 0 | 0 | 0 | 1 | 9
Abdulmajeed Alanzy | 3 | 1 | 2 | 2 | 0 | 0 | 8
Mohammed Abdulwahed | 3 | 1 | 0 | 1 | 0 | 0 | 5
Hassan Saeed | 3 | 2 | 0 | 0 | 0 | 0 | 5
samah Alharby | 4 | 1 | 0 | 0 | 0 | 0 | 5
Limia Alqarny | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 46 | 24 | 10 | 15 | 8 | 22 | 125

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Yahkoob Erachat | 1 | 0 | 1 | 2 | 1 | 5 | 10
Javed Aslam | 4 | 0 | 0 | 1 | 0 | 4 | 9
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Abdulwahed | 1 | 0 | 1 | 0 | 0 | 0 | 2
Malek Hosan | 3 | 1 | 0 | 0 | 0 | 0 | 4
Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 14 | 1 | 2 | 4 | 1 | 12 | 34

Please feel free to reach out for any further clarifications.