Subject: Daily performance summary for LiveSalesman team for Sep 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Waseem Ahemad . Khan | 0 | 1 | 26 | 0 | 2 | 29
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 24 | 0 | 13 | 0 | 10 | 47
Jok Kuol | 0 | 5 | 29 | 0 | 1 | 35
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 5 | 10 | 0 | 0 | 16
Abu Sufian | 0 | 3 | 47 | 0 | 0 | 50
Mohammad Faizan | 0 | 1 | 52 | 0 | 0 | 53
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 22 | 0 | 2 | 30
Yahkoob Erachat | 0 | 4 | 1 | 0 | 2 | 7
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 29 | 25 | 200 | 2 | 17 | 273

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 9
| | Delayed Delivery (HH) | 2
| | Delivery Status | 40
| | Missing items\parts | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 14
| | Refund for Other reason | 3
| | Refunds after Return | 3
| | Return Request Initiation | 4
Customer Services Total | | | 91
No Answer | No Answer | No Answer | 13
No Answer Total | | | 13
PreSales | Other Enquiry | (blank) | 1
| | Offers | 5
| | Payment Methods | 3
| | Promo Code | 2
| | Store Availability | 10
| | Store Location | 4
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 7
| | Delivery Time | 6
| | Return Policy | 2
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 3
| | Product Specification | 81
PreSales Total | | | 127
Grand Total | | | 231

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 9 | 0 | 1 | 0 | 0 | 1 | 11
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 6 | 3 | 0 | 0 | 0 | 0 | 9
Amir Aziz | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 17 | 4 | 1 | 1 | 0 | 1 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 4 | 2 | 2 | 0 | 0 | 2 | 10
Ankit Kumar | 5 | 1 | 1 | 2 | 2 | 1 | 12
Jok Kuol | 4 | 2 | 1 | 1 | 0 | 1 | 9
Yahkoob Erachat | 4 | 2 | 1 | 0 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 1 | 0 | 0 | 6
Mohammad Faizan | 2 | 0 | 0 | 2 | 0 | 0 | 4
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 7 | 5 | 6 | 2 | 5 | 50

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 7 | 1 | 0 | 0 | 0 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Yahkoob Erachat | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 0 | 2 | 0 | 2 | 18

Please feel free to reach out for any further clarifications.