Subject: Tech Support Candidate - Vinod Kumar
From: Vinod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 20:27:26 -0400

| | Tech Support Test

Name | Vinod Kumar
E-mail | [email-masked]
Phone Number | (91) 9711871921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TV18 Broadcast Ltd | Manager-IT | Currently working | 55000
Previous Employer 1 | F7 Broadcast Pvt. Ltd. | Engineer's Network | 20-01-19 | 45000
Previous Employer 2 | Positiv Television Pvt Ltd | Engineers Network | 30 -04-14 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
Delete your cookies
Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors.

On your computer, open Chrome Chrome.
At the top right, select More Organize.
Select More tools and then Clear browsing data
Select a time range and then Cookies and other site data and then Clear data.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At the bottom right, select the time.
Under Bluetooth , select Bluetooth.
Select the accessory you want to connect to.
Follow the on-screen instructions to finish connecting.
To check if your accessory is connected, look under "Paired devices

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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