Subject: Tech Support Candidate - Lovely Pandey
From: Lovely Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 09:24:39 -0400

| | Tech Support Test

Name | Lovely Pandey
E-mail | [email-masked]
Phone Number | (91) 8707458093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | svarn infratel Pvt Ltd | ASSISTANT ENGINEER | 25 September | 23000
Previous Employer 1 | shivani locks Pvt Ltd | GET | 20 March | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

. check internet connection
. website check correction
.close site and try to open again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

. unlock the phone
.click on blutooth icon
. search Available device connections.
. click on known paired device and connect to mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I am also from technical field . my education is done in b.tech electrical and electronics engineering. I have a 2 year experience in technical documentation , process engineering, research and development department. so my all skills are match to your job profile and I will do it .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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