Subject: Tech Support Candidate - JAI Srivastava
From: JAI Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 08:47:06 -0400

| | Tech Support Test

Name | JAI Srivastava
E-mail | [email-masked]
Phone Number | (+91) 9451007503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | RAE BARELI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | l1 and l2 , Technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nucleus Software | Software Engineer | 29 Oct | 39000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the type of error occurring while opening the website , if the bad request or 404 error is occurring then will check the server side and pass the request to server team for checking the same.
After that will analyze the logs.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.on the Bluetooth speaker by clicking ON button.
2.Then on the Bluetooth of speaker.
3.On the Bluetooth of phone.
4.try to connect the phone with the bluetooth of phone.

What according to you makes you a good candidate for customer service or technical support job? | Persuasive in nature and understanding the problem of the customer , solve the problem and satisfying with the solution provided by me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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