Subject: Tech Support Candidate - Manisha gupta Manisha
From: Manisha gupta Manisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 07:55:09 -0400

| | Tech Support Test

Name | Manisha gupta Manisha
E-mail | [email-masked]
Phone Number | (+91) 6239316620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi Mahipalpur
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spicejet Ltd | Customer service executive | Currently employee | 23k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

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Fix problems with websites...
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Websites don't load - troubleshoot and fix error messages
Are you having trouble getting a website to load? Don't worry — we're here to help. This article will show you how to fix the problem so you can get back to surfing the web.

Note: If you're having trouble with a website, click the padlock icon Fx89Padlock in the address bar to see if Firefox has blocked parts of the page that are not secure. See Mixed content blocking in Firefox for details.
Table of Contents
First, let's figure out where the problem is
The problem only happens with certain websites
Try clearing Firefox's cookies and cache
The website loads but doesn't work properly
The problem only happens on a secure (https) website
The problem only happens in Firefox
The problem happens in all web browsers
Other, less common problems
First, let's figure out where the problem is
With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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