Subject: Tech Support Candidate - Raj Gupta
From: Raj Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 07:40:01 -0400

| | Tech Support Test

Name | Raj Gupta
E-mail | [email-masked]
Phone Number | (91) 9551277576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check whether the device is connected with Internet or not.
If it’s connected then I will check the web site ndtv.com is blocked in system or not.
If it’s not block then I will look at the website address whether the site is secure or not. And may more.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1. Turn on mobile Bluetooth.
2. Switch on speaker, and press on Bluetooth button on speaker.
3. Now go to mobile Bluetooth setting and click on search Bluetooth device, look for the (speaker) name of device to be connected.
Now you will get a pop up that device is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | I can explain things well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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