Subject: Tech Support Candidate - Rupesh Shukla
From: Rupesh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 06:50:28 -0400

| | Tech Support Test

Name | Rupesh Shukla
E-mail | [email-masked]
Phone Number | (+91) 8898123045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro LTD | Desktop Support | NA | 18500
Previous Employer 1 | Impact Infotech | Desktop Support | 16th Jan2018 | 11000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Some Basic Troubleshooting we can try.

1. Restart The Device
2. Check Your internate connection should be proper
3. Check if the Website is Down for Everybody or Just for me
4. Clear Browser History and Cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below Mentioned Steps can Follow
1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

As per my knowledge below skills are needed.

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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