Subject: Tech Support Candidate - Dhruv Khanna
From: Dhruv Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 06:41:59 -0400

| | Tech Support Test

Name | Dhruv Khanna
E-mail | [email-masked]
Phone Number | (91) 9958231727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dios implex | Medical executive | 13 February | 25000
Previous Employer 1 | Saksham healthcare | Medical representatives | 20 August | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh the page,
By clicking on the round icon on the left side of chrome browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker it might be a random product number but should have the speaker’s brand name listed and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job?

He should be a good listener or a good learner and
Should be polite.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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