Subject: Tech Support Candidate - Manjeet Kumar
From: Manjeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 06:04:31 -0400

| | Tech Support Test

Name | Manjeet Kumar
E-mail | [email-masked]
Phone Number | (+91) 8607423946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Auranagabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shreya Life Scinces Pvt Ltd | IT Executive | currently working | 30000
Previous Employer 1 | Microland.Ltd | Sr. engineerr | 15 Jan 2021 | 20000
Previous Employer 2 | RASPL | Tech support engineer | 13 Apr 2019 | 13000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 First off all we can check the internet connectivity
2. We can check the same URL on another system it's working or not
3. We can check the same URL in other browser
4.  We can check the browsing setting on local system
5. We can check the internet proxy settings.
6. We can clear the browsing cache and cookies.
7. We and check the network adapter settings
8. If the system is in domain we can update the group policy
9. We can Check the wifi settings and LAN settings in system
10. Some time system assigning the APIPA IP and in this case internet is not working

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First off all we need to on enable both side bluetooth.
2.After that we need to search the bluetooth name in mobile device.
3. Than we can add the speaker bluetooth in mobile

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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