Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 05:49:34 -0400

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (+91) 7717732082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Siwan
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | B.tech | Fresher | Fresher
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First off we have write www.ndtv.com in any browser and if they give any type of errors the we have to check is they give any add then we have to cut that add first then we try to open that page
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to open both Bluetooth and then we have to scan and then paired both the device to do connection  and then it connect automatically and if it make any paired key then you have to write that code in paired device and then connect it and the it will connect.
What according to you makes you a good candidate for customer service or technical support job? | Because i have good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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