Subject: Tech Support Candidate - prashant kumar
From: prashant kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 05:48:24 -0400

| | Tech Support Test

Name | prashant kumar
E-mail | [email-masked]
Phone Number | (91) 7557472306
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | pandaw nagar,near akshardham
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nicole info | Application support | working | 24k in hand
Previous Employer 1 | Varshyl technology | Technical support | 16 march 2020 | 22k ctc
Previous Employer 2 | Vayam info solution | TSG | 20 dec 2018 | 14k in hand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)try to open it another browser ,if it is openable then check this one,if not ...check internate connection
2)check about error...it is throwing...is it server error..or other one

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Swipe down from the top of the screen,
Touch and hold Bluetooth .
2)Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
3)Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | as a support, one must listen the issue of clients properly,even he/she make you angry...and then try to resolve as soon as possible or make sure him/her about the timing and say sorry for this problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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