Subject: Tech Support Candidate - Sonika Singh
From: Sonika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 05:20:45 -0400

| | Tech Support Test

Name | Sonika Singh
E-mail | [email-masked]
Phone Number | (91) 8375961964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | I don’t have experience in these

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Forever new pvt ltd | Fashion consultant | Working yet | 20000
Previous Employer 1 | Reliance lifestyle limited | Sales | 31st October 2019 | 17000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I’m not so perfect in the computer I don’t know every step either
So in this situation I will try to open the website again and if again it’s showing error so I will open in another browser!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- switch on the Bluetooth speaker
Step 2:- switch on the Bluetooth in phone
Step 3:- find the name of the speak in your phone
Step 4:- make a pair of your Bluetooth speaker to the phone Bluetooth
Step 5:- once pair done it will show connected

What according to you makes you a good candidate for customer service or technical support job?

I’m enthusiastic for my job and whatever I’m doing
I’m so much passionate about my work
I always make connection and a bond with the costumer so that costumer easily connect with me and they feel comfortable too.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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