Subject: Tech Support Candidate - Raushan Singh
From: Raushan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:51:25 -0400

| | Tech Support Test

Name | Raushan Singh
E-mail | [email-masked]
Phone Number | (+91) 9818590775
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kondli, Mayur Vihar Phase-3, East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Mobile Network and Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT service Pvt. Ltd | Sr. Engineer- Tech Support | 2nd August 2021 | 22,000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

these are following steps and then reload the website you're having trouble with.

1.Click on the menu button to open the menu panel.

2.Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.

3.Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.

4.Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are following steps to connect Bluetooth speaker to our mobile.

1. switch on your mobile Bluetooth from notification panel.

2.Now, we need to also switch on Bluetooth speaker then speaker device name will show on our mobile.

3. We need to select speaker device name and pairing process will start.

4. After pairing we need to click on done and speaker will connect properly.

What according to you makes you a good candidate for customer service or technical support job?

Customer service representatives are the first point of contact for our customers. I allow the customer to finish speaking. Customer pointing out a well-known problem with a product or service can reveal their level of empathy and ability to communicate clearly and respectfully with an unsatisfied customer. We need to explain and give proper information to the customer as per my technical skills. We need to also provide.
it helps you understand whether a candidate has the right skill set to provide valuable assistance to your customers and in doing so, promote the credibility of your company.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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