Subject: Tech Support Candidate - vinamr sharma
From: vinamr sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:20:59 -0400

| | Tech Support Test

Name | vinamr sharma
E-mail | [email-masked]
Phone Number | (+91) 7014844101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | 30/10/2020 | 21000
Previous Employer 1 | Genpact | Process Associate | 03/08/2017 | 1300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will make sure that my internet connection is working. Also I will clear browser history and cookies in the browser and try to open the site again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth in the phone and then select the Bluetooth device which you want to connect.
What according to you makes you a good candidate for customer service or technical support job? | One who has good communication skills and patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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