Subject: English Language Test - Manuj Gaur
From: Manuj Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:16:44 -0400

| | Foreign Language Screening Test

Name | Manuj Gaur    /  (+91) 8394021489    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Concern,

Your order was shipped by us and handed over to courier company on the same day when order was placed. The delivery person is trying to deliver your order but according to courier, your address is wrong so I request you to verify or correct your address so that the delivery person can deliver your order.

Thanks and Regards
Manuj Gaur
(Customer Service Representative)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr.Abdul,

As requested by you we have processed and transferred  your complaint regarding return and replace with new TV Cabinet or refund of amount paid by you to the concern department. The concern department will coordinate with you within 24 hours. We are extremely sorry for inconvenience faced by you but it will get resolved as soon as possible. Please do stay connected . Have a great day.

Thanks,

Manuj Gaur

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