Subject: Tech Support Candidate - Sarthak Thakur
From: Sarthak Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:03:48 -0400

| | Tech Support Test

Name | Sarthak Thakur
E-mail | [email-masked]
Phone Number | (94675) 12822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MORADABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check whether internet connection is ok.
Step 2: Check whether the website address typed is correct.
Step 3: Check whether the browser I am using allows me to go through this website.
Step 4: Will try to open and see the same website on other device too, to find if the problem is with the site on my end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the Bluetooth speaker.
Step 2: Open the bluetooth of mobile phone and search for devices.
Step 3: Pair/Connect with the Bluetooth device as shown by the name of Bluetooth speaker.
Step 4: After connecting, Bluetooth speaker is ready to use now.

What according to you makes you a good candidate for customer service or technical support job? | Being from technical background it helps me find the root of the problem quickly and then work on solution. Since the start of my career I have been through numerous problem solving scenarios. Also, having a past experience in dealing with customers and technical discussions face to face and over telephone will be huge positive for me to handle this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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