Subject: Tech Support Candidate - Mubarak Ali yogi
From: Mubarak Ali yogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:58:40 -0400

| | Tech Support Test

Name | Mubarak Ali yogi
E-mail | [email-masked]
Phone Number | (91) 7016741659
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | silvassa
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SHREEJI WOODCRAFT PVT LTD | CONTRACTOR | 29 JULU 2021 | 32000
Previous Employer 1 | VODAFONE TELECOM | SALES SUPPORT | 17 AUGUST 2020 | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear Sir,
I am Mubarak ali sugrim yogi.
Contact. 7016741659
Dear sir i am unable to reach your website, please kindly resolve this issue.

Thank you,
Mubarak

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Taip pair new device. if you don't find Pair new device, check under "Available devices" or tap More Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on- screen  instructions.

What according to you makes you a good candidate for customer service or technical support job? | I Would define customer service as helping customer handle issues, helping them find them find find the product they want, and doing your best to have them leave the store pleased.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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