Subject: Tech Support Candidate - Sheganash Fathima Mohammed Kabeer
From: Sheganash Fathima Mohammed Kabeer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:27:05 -0400

| | Tech Support Test

Name | Sheganash Fathima Mohammed Kabeer
E-mail | [email-masked]
Phone Number | (+91) 7358625856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS CORP | TECH SUPPORT | 04/09/2021 | 55000
Previous Employer 1 | SUTHERLAND GLOBAL SERVICES | TECH SUPPORT | 09/2019 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First go to settings and select allow cookies. After selecting the option save and close the setting tab. Again type the required URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in Settings, scan for the Bluetooth speaker, Select the Bluetooth device for speaker.
In popup we can see Bluetooth device connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction is the only thing that makes me a good candidate for customer service or technical support, Because customer is satisfied only when we solve the issues raised by the customer. Taking complete owner for the issue and resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |