Subject: Tech Support Candidate - Deepak Tiwari
From: Deepak Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:02:55 -0400

| | Tech Support Test

Name | Deepak Tiwari
E-mail | [email-masked]
Phone Number | (+91) 7827474529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active Directory, office 365, SCCM okta

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trueblue India llp | Senior IT Support Engineer | 21 Sep 2021 | 33000
Previous Employer 1 | CMS IT services | Customer support Engineer | 20 Sep 2019 | 23000
Previous Employer 2 | Birdres Technology pvt. Ltd | Executive Technical Support | 23 Aug 2017 | 15540

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check the internet connection issues.

Will try to check in different browser and system.

Then, if internet connection is ok, will check further if site is blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First need to turn on BT on both devices.

Need to pair with mobile phone, for that need to check the name of Speaker BT in mobile then connect may that ask to inter the security code or may not, but on the speaker we need to turn on the Pairing but most of the time it on automatically.

What according to you makes you a good candidate for customer service or technical support job?

Should have experience and knowledge and more about the technology concept clear that you make confident and make you good technical support engineer.

Also need to have patience and polite.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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