Subject: Tech Support Candidate - Adarsh Pathak
From: Adarsh Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:59:07 -0400

| | Tech Support Test

Name | Adarsh Pathak
E-mail | [email-masked]
Phone Number | (201014) 8009128460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nyay khand 3 gaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1). Restart My Device
2).Make Sure the Internet Connection Works
3). Make sure search results load properly
4). If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
How to Fix My Internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1). Swipe down from the top of the screen.
2). Touch and hold Bluetooth .
3). Tap Pair new device. If you don't find Pair new device, 4). check under "Available devices" or tap More Refresh.
5). Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The skills and qualifications I possess are a great match for the requirements for this position. In particular, my communication and leadership skills make me a great candidate for the job. ... I am committed to learning any new skills on my own to succeed in this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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