Subject: Tech Support Candidate - Divesh Singh
From: Divesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:57:35 -0400

| | Tech Support Test

Name | Divesh Singh
E-mail | [email-masked]
Phone Number | (+91) 7000909859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Byju's | BDT | 16-12-2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out the problem.

* First open new tab and type Google.com or mozilla.org. if opens it happen with some websites
* Try to use another browser like internet explorer if it opens its happens with the browser some times.
* If this doesn't work clear the browsing history and clear cache.

* These will be the basic steps taken to solve the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Turn speaker on and on search mode
* Them First go to setting
* Then go to bluetooth option and turn it on
* Now wait for the speaker name
* Once you find the name just touch and play the music

What according to you makes you a good candidate for customer service or technical support job? | According to me I am a person who has always been fascinated by technology all my life and also love working with people. I want to use all my technical knowledge to solve the issues directly. I want to be the person that makes life easier and more enjoyable for folks who've run into problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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