Subject: Tech Support Candidate - Sunil Saini
From: Sunil Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:53:00 -0400

| | Tech Support Test

Name | Sunil Saini
E-mail | [email-masked]
Phone Number | (136118) 9050315039
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kurukshetra, Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Blackbuck | ASO | | 18000
Previous Employer 1 | Wheelseye India Pvt Ltd | SE | 31st May 2021 | 17000
Previous Employer 2 | Ind swift lab | Production chemist | 31st May 2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the device

2 Make Sure the Internet Connection Works

3 Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open bluetooth of bluetooth speaker
2 open phone bluetooth
3 search for available devices ob bluetooth section on phone
4 the name of bluetooth speaker is displayed on available devices
5 tap on the device name and it will ask for pairing
6 than tap on pairing

Now bluetooth speaker is connected with phone.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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