Subject: Tech Support Candidate - Vivek Angi
From: Vivek Angi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:43:29 -0400

| | Tech Support Test

Name | Vivek Angi
E-mail | [email-masked]
Phone Number | (91) 9467372672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Video conferencing end points

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Velocis system Pvt Ltd | Customer support engineer | NA |
Previous Employer 1 | IT source technologies | AV engineer | |
Previous Employer 2 | Renovision automation system Pvt Ltd | Network engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection.
2. Check the url is correct or not.
3. Check same url with other browser.
4. Corporate network allowed this url this also check if not then go to network or server team they will check on firewall and other things.
5. Clear cache and cookies.
6. Check with other system same issue is happen or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth in both devices.
2. Open bluetooth settings in mobile and then search new device and pair new device.
3. List of the on bluetooth devices show on screen and showing our speaker name or model select that speaker and then paired.
4 msg showing on mobile sucessful ly paired.
5. Connectivity done.

What according to you makes you a good candidate for customer service or technical support job?

I'm provide our best efforts in troubleshooting and support.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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