Subject: Tech Support Candidate - Harsheen Kaur
From: Harsheen Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:42:05 -0400

| | Tech Support Test

Name | Harsheen Kaur
E-mail | [email-masked]
Phone Number | (91) 8595765129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will refresh the page from the right hand side options and if it still don't works then I will copy the website and paste it on new tab.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click ok Bluetooth option in phone.
Click on search devices.
Click on the name of your speaker earphones.
Automatically connected.

What according to you makes you a good candidate for customer service or technical support job?

Patience.
Politeness.
Calmness.
Understanding.
And management

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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