Subject: Tech Support Candidate - Ajad Patel
From: Ajad Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:36:13 -0400

| | Tech Support Test

Name | Ajad Patel
E-mail | [email-masked]
Phone Number | (91) 8097746066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Software Engineer | 1 October |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to check all error which is given by the browser, according to that I will manage error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | ON a Bluetooth in both device Speaker as well as Mobile phone and find Bluetooth name and try to pair the same and pairing connected successfully.
What according to you makes you a good candidate for customer service or technical support job? | I have worked as full stack development so I will able to handle all technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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