Subject: Tech Support Candidate - Banasree Biswas
From: Banasree Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:30:49 -0400

| | Tech Support Test

Name | Banasree Biswas
E-mail | [email-masked]
Phone Number | (91) 6291720119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HiyaMee | HR | | 16.5 k
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will close all the pages then open a new tab and type the website name and it will be open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At first I've to start the Bluetooth speaker
Then I've to open Bluetooth section from my smartphone
I've to search the exact Bluetooth name from the list
Then I've to press the connect button
And it will be connected

What according to you makes you a good candidate for customer service or technical support job? | I see myself as a good listener as well a good problem solver. I've an ability to cop up with different situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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