Subject: Tech Support Candidate - Shadab Parwez
From: Shadab Parwez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:28:06 -0400

| | Tech Support Test

Name | Shadab Parwez
E-mail | [email-masked]
Phone Number | (+91) 9110070887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the problem is on your end or theirs
Browse a cached version of the page
Disable add ons and other interfering software
Check another browser or incognito window
Fix your DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen
Touch and hold bluetooth
Tap pair new device.If you don't find pair new device, check under available device or tap more refresh
Tap the name of bluetooth device you want to pair
Follow any on screen instructions

What according to you makes you a good candidate for customer service or technical support job?

The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
And he/she should possess qualities sach as professionalism, patience and a people first attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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