Subject: Tech Support Candidate - Noshad Ali
From: Noshad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:24:44 -0400

| | Tech Support Test

Name | Noshad Ali
E-mail | [email-masked]
Phone Number | (701) 7300515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 66, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate | Immediate Joiner | 11k
Previous Employer 1 | HCL | Service desk Analyst | April-2020 | 19k
Previous Employer 2 | KVCH | DSE L1 | JAN- 2020 | 16K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Note- if you have a stable/active internet connection so follow the below steps:
1. step go to the browser setting
2. step and delete all the cookies
3. step reset the browser setting
In case you don't have stable or active internet connection then check your LAN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Please on the Bluetooth speaker
2. go to the mobile setting and look for the Bluetooth and open
3. Pair the device

What according to you makes you a good candidate for customer service or technical support job? | First, listen carefully to the customer or user query then share the apology and try to fix the problem as soon as possible with the given SLA as per the priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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