Subject: Tech Support Candidate - Supriya Sikka
From: Supriya Sikka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:17:39 -0400

| | Tech Support Test

Name | Supriya Sikka
E-mail | [email-masked]
Phone Number | (91) 9810811372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mitra Industries Pvt Ltd | Executive | Working | 30000
Previous Employer 1 | Quality exports | Marketing &administrative intern | Na | Na
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to contact the customer care executive and will ask the concerned person to resolve the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Unlock phone
Switch on Bluetooth on phone and the the device to be connected
Pair the device

What according to you makes you a good candidate for customer service or technical support job?

I have good command over the language.
I even have patient to deal with customers and understand the empathy of the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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