Subject: Tech Support Candidate - Amit Maindoli
From: Amit Maindoli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:15:02 -0400

| | Tech Support Test

Name | Amit Maindoli
E-mail | [email-masked]
Phone Number | (94) 70605663609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | Technical support | 30th July 2021 | 25000
Previous Employer 2 | Ienergizer | Jr. Engineer | 3rd Aug 2018 | 1500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check with another browser whether it is opening or not and after that I will clear data and cache cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth option in mobile and start scanning for bluetooth devices. Then I will pair and after that I will get connect option.
What according to you makes you a good candidate for customer service or technical support job? | One should be passionate about their work with communication and leadership skills. Resolve customer queries on priority basis.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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