Subject: Tech Support Candidate - Nikhil Singh
From: Nikhil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:13:39 -0400

| | Tech Support Test

Name | Nikhil Singh
E-mail | [email-masked]
Phone Number | (+91) 9058320368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Deepija telecom | Regional Engineer | Not sure | 17980
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We need to clear cache and cookies.

2. if you see a message about offline mode, you may have set Firefox not to use your network connection. Make sure your computer has a network connection

3. error 404 is one that most people see on a regular basis. A 404 error occurs when a user tries to access a webpage that doesn’t (or no longer) exists. The causes of this error could be from broken links, incorrect URLs, or a redirected page that is no longer valid. This error can easily be fixed, however, by reviewing all of these crawl errors in Google Search Console, and submitting broken link re-directs in your website’s WordPress or content management system, or having your web developers add in the redirects for you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Connect a Bluetooth Speaker to an Android Phone
Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

I have ability to work undr pressure
I can work anywhere
I have confidence to solve any problem.
My basic concept are soo clear.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |