Subject: Daily performance summary for LiveSalesman team for Sep 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 3 | 4 | 1 | 8
Abdulmajeed Alanzy | 0 | 4 | 19 | 3 | 26
Hassan Saeed | 0 | 0 | 7 | 2 | 9
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 2 | 12 | 2 | 16
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 14 | 7 | 1 | 22
Saleh Ahmed | 0 | 0 | 21 | 3 | 24
Syed Ataullah | 0 | 0 | 37 | 1 | 38
samah Alharby | 0 | 0 | 0 | 4 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 1
Grand Total | 2 | 23 | 107 | 17 | 149

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | Delivery Status | 44
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 7
| Refunds and Cancelations | Refunds after Return | 4
| | Return Request Initiation | 2
Customer Services Total | | | 67
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 1
Live Sales Total | | | 2
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Promo Code | 1
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 3
| Product Related | Product Specification | 5
PreSales Total | | | 11
Grand Total | | | 82

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 4 | 9 | 4 | 7 | 0 | 9 | 33
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 6 | 8
RAMI KASSAM | 9 | 3 | 1 | 1 | 0 | 1 | 15
Mohd Iqbal | 7 | 1 | 0 | 2 | 3 | 2 | 15
Javed Aslam | 5 | 0 | 0 | 0 | 0 | 1 | 6
Saleh Ahmed | 4 | 0 | 3 | 0 | 1 | 1 | 9
Hassan Saeed | 5 | 0 | 0 | 1 | 0 | 0 | 6
Malek Hosan | 6 | 1 | 0 | 2 | 0 | 0 | 9
Abdulmajeed Alanzy | 2 | 1 | 2 | 1 | 0 | 0 | 6
Mohammed Abdulwahed | 1 | 1 | 0 | 1 | 0 | 0 | 3
samah Alharby | 4 | 0 | 0 | 0 | 0 | 0 | 4
Limia Alqarny | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 50 | 16 | 10 | 16 | 5 | 20 | 117

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 1 | 1 | 1 | 1 | 1 | 6 | 11
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 2 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 7 | 2 | 1 | 2 | 2 | 13 | 27

Please feel free to reach out for any further clarifications.