Subject: Daily performance summary for LiveSalesman team for Sep 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 10 | 0 | 0 | 10
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 4 | 5 | 46 | 0 | 0 | 55
Mohammed Ali | 1 | 0 | 23 | 0 | 8 | 32
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 4 | 32 | 0 | 4 | 40
Waseem Ahemad . Khan | 0 | 2 | 32 | 0 | 9 | 43
Javed Aslam | 0 | 0 | 0 | 0 | 3 | 3
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 8 | 0 | 0 | 0 | 0 | 8
Grand Total | 13 | 11 | 143 | 0 | 24 | 191

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delivery Status | 38
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return Request Initiation | 3
Customer Services Total | | | 57
No Answer | No Answer | (blank) | 2
| | No Answer | 11
No Answer Total | | | 13
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 2
| | Store Availability | 11
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | Combo | 4
| | Pricing | 4
| | Product Specification | 67
PreSales Total | | | 97
Grand Total | | | 167

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 9 | 0 | 0 | 0 | 0 | 0 | 9
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 0 | 1 | 0 | 0 | 0 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 1 | 0 | 1 | 5
Jok Kuol | 5 | 1 | 0 | 1 | 0 | 1 | 8
Mohammad Faizan | 1 | 0 | 1 | 1 | 1 | 0 | 4
Ankit Kumar | 5 | 1 | 1 | 1 | 2 | 0 | 10
Abu Sufian | 6 | 1 | 2 | 0 | 0 | 0 | 9
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 6 | 5 | 4 | 3 | 2 | 39

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 13 | 1 | 1 | 0 | 1 | 0 | 16
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 1 | 1 | 0 | 0 | 5
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 3 | 2 | 1 | 1 | 1 | 29

Please feel free to reach out for any further clarifications.