Subject: Tech Support Candidate - Mahesh Kumar
From: Mahesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Sep 2021 05:19:02 -0400

| | Tech Support Test

Name | Mahesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8750090144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mahipalpur New Delhi 110037
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jetsave Holidays | Team Leader | Working | 45000
Previous Employer 1 | HG Retail Pvt Ltd | Technical support Engineer | 10 Feb 2012 | 15000
Previous Employer 2 | Sify Ltd | Hardware Engineer | 10 July 2010 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check whether internet is working or not by opening a different website
Secondly clear all cache by going to browser history
Reset your internet connection
Check firewall setting if the website is not blocked

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker
Change the mode to bluetooth
Open mobile bluetooth
Check for available device
Click on the name of bluetooth device
Click on pair with this device
Done

What according to you makes you a good candidate for customer service or technical support job?

Calm n composed
Listener
Strong convincing power
Strong troubleshooting skills over the calls

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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