Subject: Tech Support Candidate - ADITI PAWAR
From: ADITI PAWAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Sep 2021 05:10:56 -0400

| | Tech Support Test

Name | ADITI PAWAR
E-mail | [email-masked]
Phone Number | (91) 9650502228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | SDE | Na | 28000
Previous Employer 1 | Amazon | Cse | 30 nov 20 | 23000
Previous Employer 2 | Metlife | Insurance associate | 28 nov 12 | 23000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try opening it again by closing the page.
2. Try opening the page on a different browser.
3. Try to check if the site is down for everyone or it’s just me facing this issue.
4. Check for internet connectivity
5. Try restarting the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open settings on my phone
2. Click on Bluetooth
3. Tap to search for device name
4. Follow instructions on the screen to pair the device.
5. Put in the passcode to connect
6. Device displays as connected on your Bluetooth settings

What according to you makes you a good candidate for customer service or technical support job? | My communication and my confidence are the skills that make me a good candidate for this job. As learning is part of life and you learn something at every step you take.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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